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Support

How can we help?

We're here for you. Email us anytime at support@itspackit.com — typical reply within 1–5 business days.

Account & login Verification Trips & matches Safety Privacy Delete account

Account & login

I didn't receive the verification email
  • Check your spam/junk folders.
  • Make sure you used the correct email address.
  • Try requesting a new verification email from the app.
I forgot my password
  • Use "Forgot password?" on the login screen to request a reset link.
  • If the link expired, request a new one.
I can't log in
  • Confirm your email is verified.
  • Check for typos in your email/password.
  • Still stuck? Email support@itspackit.com.

Approval & verification

To keep PackIt safe, every new account is verified — ID document plus selfie — and reviewed before it can match.

Pending approval
Your documents are being reviewed. You'll be notified once a decision is made.
Rejected
If you believe it's a mistake, contact support. If a reason is shown in-app, include it in your message.
Tip: when contacting support, include your account email and screenshots if possible.

Trips, shipments & matches

Posting a trip
  • Fill in your route, departure date and available weight clearly.
  • Optionally add your flight number and notes for pickup context.
Posting a shipment
  • Add accurate item details, weight, size (S/M/L) and declared value; a photo helps a lot.
  • Choose realistic dates — a wider window means more matching trips.
  • Start from the suggested reward, then set the offer you're comfortable with.
How matching works
  • Either side can propose a match on a compatible listing.
  • The other side accepts, declines, or counters the reward.
  • Once accepted, track it through Picked up → In transit → Delivered.
Match issues
  • If a match looks wrong or suspicious, contact support with a screenshot.
  • Include the match ID if visible.

Safety & prohibited items

PackIt is not a shipping company. Users must follow airline rules, customs rules, and local laws. Travelers: always inspect what you carry.

Never send or carry (non-exhaustive): illegal substances, weapons, explosives, hazardous chemicals, counterfeit goods, cash or high-risk valuables, or anything prohibited by origin/destination law.

If you think a listing involves prohibited items, report it to support@itspackit.com.

Reporting abuse or suspicious activity

If you suspect fraud, identity misuse, or unsafe behavior, email us and include:

  • Your account email
  • The user's name/identifier (if visible)
  • Screenshots
  • A short description of what happened
Report to support

Data & privacy requests (GDPR)

You can contact support to request access to your data, correction of your details, deletion of your account where legally permitted, or answers about how your data is stored and used.

Account deletion

You can delete your PackIt account directly from within the app settings.

Once deletion is requested:
• Your account is disabled immediately.
• Your information is retained for 30 days in case restoration is requested.
• After 30 days, personal data is permanently deleted or anonymized where legally required retention applies.

If you experience any issues, contact support@itspackit.com.