Support

Need help with PackIt? We’re here for you. Contact us anytime at support@itspackit.com.

Email support

Typical reply: 1–5 business days

Account & login Approval Trips & matches Safety Privacy Delete account

Account & login

I didn’t receive the verification email

Check spam/junk folders.
Make sure you used the correct email address.
Try requesting a new verification email from the app (if available).

I forgot my password

Use “Forgot password?” on the login screen to request a reset link.
If the link expired, request a new one.

I can’t log in

Confirm your email is verified.
Check for typos in email/password.
If you still can’t access your account, email support@itspackit.com.

Approval / verification

To keep PackIt safe, new accounts may require verification.

Pending approval

Your documents are being reviewed. You’ll be notified once a decision is made.

Rejected

If you believe it’s a mistake, contact support. If a reason is shown in-app, include it in your message.

Tip: when contacting support, include your account email and screenshots if possible.

Trips, shipments & matches

Posting a trip

Fill in route, date/time, and available weight clearly.
Add notes if pickup/drop-off needs context.

Posting a shipment

Add accurate details, declared value, and an optional photo.
Choose realistic dates and weight.

Match issues

If a match looks wrong or suspicious, contact support with a screenshot.
Include the match ID (if visible).

Safety & prohibited items

PackIt is not a shipping company. Users must follow airline rules, customs rules, and local laws.

Never send or carry prohibited items (non-exhaustive): illegal substances, weapons, explosives, hazardous chemicals, counterfeit goods, cash or high-risk valuables, or anything prohibited by origin/destination law.

If you think a listing involves prohibited items, report it to support@itspackit.com.

Reporting abuse or suspicious activity

If you suspect fraud, identity misuse, or unsafe behavior, email us and include:

Your account email
The user’s name/identifier (if visible)
Screenshots
A short description of what happened

Email: support@itspackit.com

Data & privacy requests (GDPR)

You can contact support to request: access to your data, correction of your details, deletion of your account where legally permitted, or questions about how your data is stored and used.

Read Privacy Policy Contact support

Account deletion

You can delete your PackIt account directly from within the app settings.

Once deletion is requested:
• Your account is disabled immediately.
• Your information is retained for 30 days in case restoration is requested.
• After 30 days, personal data is permanently deleted or anonymized where legally required retention applies.

If you experience any issues, contact support@itspackit.com.